Last updated on March 26th, 2025 at 12:26 pm
The main focus of ISO 10004:2018 is to measure and monitor customer satisfaction. Customer satisfaction is very important for the organization.
In this competitive epoch, an organization’s success depends on three factors. The first element is the quality of the organization’s goods and services. The second factor is the customers’ trust in the organization, and the third most important factor is the customers’ satisfaction. ISO 10004:2018 mainly highlights customer satisfaction. If the organization is producing good products, then the customers will trust their products.
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What is ISO 10004 Certification?
The ISO 10004 standard focuses on the customer satisfaction of the organization, This standard gives guidelines related to the satisfaction of the households. It also outlines the requirements for monitoring and measurement. This certification is aimed at all small and large organizations, governments, and private all organizations that provide goods or services to customers are included in this certification. This certification focuses on the customer and gives more importance to customer satisfaction.
Benefits of ISO 10004:2018
- Improved customer satisfaction
- Better understanding of customers
- Build stronger customer relationships
- Customer-focused approach to complaints
Business and operational benefits of ISO 10004:2018
- Increased efficiency
- Increased sales and profitability
- Access to international markets
- Enhance brand reputation
- Continuous improvement
Requirements of ISO 10004 Certification?
- Monitoring and measuring customer satisfaction
- Feedback collection of customer
- Use and analyse customer feedback
- Action improvement
- Results of communication
- Integration with other management systems
- Management commitment
- Review and maintain records of documentation
Who can get the ISO 10004 Certification?
This certification emphasizes customer satisfaction. And in almost all sectors there is a seller and a buyer. All businesses are dependent on customers. So keeping the customers satisfied is very important. So manufacturing companies can get this certification for their business. This certification is issued to all organizations. All organizations can get this certification.
Process of ISO 10004:2018 Certificate
- Understanding- understand the requirements of the ISO 10004:2018 certificate.
- Choose a certification body- choose a certification body to apply your ISO certificate.
- Gap analysis- Analyse the areas that need improvement according to the requirements of ISO 10004:2018.
- Prepare a plan- Prepare a plan to fulfill the requirements of ISO 10004:2018.
- Apply- Apply for the certificate with the required documents.
- Implement the plan- execute the plan as decided.
- Internal audit- an internal audit will be conducted by the certification body to check that your organization meets all the requirements of ISO 10004:2018.
- Final audit- The final audit will be conducted to verify the requirements and to decide whether to issue an ISO certificate or not.
- Certificate issued- if the audits are successful, certification issues.
Documents required for ISO 10004:2018 certificate
- Photo
- Pan Card
- Adhar Card
- Company’s letterhead
- Visiting card of the company
- Business registration proof
- GST certificate
- MSME
- Sales & purchase bill
- Udyog Aadhaar registration certificate
What is the Cost of ISO 10004?
The cost depends on the ISO 10004 and the certification body. Also,o it depends on the size and complexity of the organization.
Validity of ISO 10004 Certificate
3 years
Certification Processing Time
Within 24 hours from A Star Legal Associates.
ISO 10004:2018 Consultants
A Star Legal Associates provides an ISO 10004:2018 certificate in India. This certification is for customer satisfaction. If you are also looking for an ISO 10004:2018 certificate in India, then you can consult with us. We provide ISO 10004:2018 at a very affordable price in India.
ISO 10004 Certification Services Call +91 9314321001
Conclusion
ISO 10004:2018 helps to increase the trust of customers towards your organization. It also helps the organization to strengthen its customer satisfaction management system. All organizations can apply for this certification and obtain it. This certification boosts your business. It also develops the resources of your organization. Therefore, all organizations must have this certification for better business.
FAQ
What is ISO 10004:2018 mainly for?
ISO 10004:2018 provides the guidelines for measuring and monitoring customer satisfaction.
Is ISO 10004:2018 applied to all companies?
Yes, ISO 10004:2018 is applied to all companies.
What is the purpose of ISO 10004:2018
The main purpose of ISO 10004:2018 is to focus on customer needs and make customers satisfied.
How can I collect customer feedback according to the ISO 10004:2018 standard?
It is very easy to collect customer feedback. You can collect customers online on your website or page, you can collect by surveys or by interviews.