ISO 20000 Certification

Last updated on August 9th, 2024 at 06:17 am

Introduction

ISO 20000 is the greatest global intelligence equipment service management system standard to confirm the quality of It (information technology )services your company distributes. It outlines the necessities for setting rise the management method and the best rehearsal for controlling a company’s IT service. the IT Infrastructure Library (ITIL) not confused with ISO 20000 Certification. the ITIL depicts best practices that can attain the same step of service quality require by ISO/IEC 20000, ITIL certifications generally apply to creatures, while ISO 20000 enables the entire organization to genuine.

Table of Contents

What is ISO 20000 Certification?

Certification is the international ITSM (IT service management) standard. It allows IT departments to confirm that their ITSM operation is arrange in line with the business’s requirements and international good practices. The ISO 20000 standard sports organizations barometer how they deliver control services, confirm service standards, and assess their implementation. It is highly aligned with and design strongly on ITIL. Let’s dive deeper into the importance.

Why is ISO 20000 important?

ISO 20000 certification confirms to your inside and outside customers that your organization will distribute IT services at a sufficient step of quality. importance of ISO certification include:
Profitable, reliable, and productive IT service management structure.
Documentation of process.
Continuous development.
Dodging recurring errors and circumstances through Enhance knowledge management.
Lower costs due to inefficiency.
Objective, equitable proof of the quality of your IT service.

Let us look at its benefits further

Benefits

ISO 20000 certification can help your company benchmark its ITSM, develop services, prove its capability to meet customer necessities, and create a structure or independent assessment.
Offers competing differentiation display reliability and better quality of service.
Provides access to lead markets, as many companies in the public sector authoritarian that their IT service gives demonstrate compliance with ISO.
Sure clients that their service necessities will fulfilled.
Administer a measurable step of effectiveness and civilizations of continual development enabling service supplier to monitor, sure, and study their service management methods and services.
Decrease costs complying with numerous charges and standards, indictment PCI DSS (Payment Card Industry Data Security Standard) and the Sarbanes-Oxley Act.
Sport leverages ITIL rehearsal to optimize opportunity and methods.

Dive deeper into ISO requirements

ISO 20000 Requirements

Part-1 Service Management Method Requirements:- Gives requirements for ITSM. And applies to those liabilities for the first phase of implementing or controlling ITSM in their company. It also gives specific information to the Service Management System (SMS). The company can certify its SMS as conforming to the requirements of the standard.

Part -2 leadlines on the application of service management methods:- Describes good rehearsal for service management methods within the confines of Part 1. This is also a question of what kind of documents are required for ISO, know about it

ISO 20000 documentation

As part of the execution of an ISO 20000-compliant SMS. You will need to produce documentation that lines up with the Standard. Although there is no highway for how to frem book your documentation, You will require to create documents, and records for all methods in the extent of ISO 20000. The volume of documentation you create will depending on your organization. ITIL or ISO 20000 are not the same thing, there are relations between them which are as follows

Relationship between ITIL and ISO 20000

ITIL Advises on ITSM good practices, involving options to borrow and adjust organizations corresponding to business requirements, local circumstances, and service supplier maturity. ISO 20000, meanwhile, lays the standards that the service management method should aim for. Organizations can achieve self-dependently examined certification to the Standard to examine that they are following better practices.

Conclusion

ISO 20000 certification is the first global standard specifically prey at IT (Information technology ) service management. It finds an integrated lay of management methods for the efficient delivery of services to trade, and its customers multinational recognized. ISO 20000-1 is a better practice framework for a service management network that ensures you deliver a fixed, reliable service. It sports you bury a service lifecycle policy into your company providing better practice information on your portfolio of services so they stay present and add price.

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